Support
Frequently Asked.
Answers to the questions we hear most. Still stuck? Call us at (718) 672-7152.
General Questions
How long do collision repairs take?+
Most repairs are complete in 2–4 business weeks depending on parts availability and severity.
Do you work with all insurance companies?+
Yes. We work with every major carrier and handle the entire claim process on your behalf.
Do I need an appointment for an estimate?+
Walk-ins are welcome, but scheduling ahead means zero wait time.
Can you match my factory paint?+
Yes. We use spectrophotometer color matching and factory-grade downdraft booths for invisible results.
Do you offer free estimates?+
Yes — always. Estimates in-shop, or upload photos for a fast digital estimate.
Is my repair guaranteed?+
Yes — every repair is backed by our Limited Lifetime Warranty on workmanship and paint, for as long as you own the vehicle. Warranty covers our craftsmanship; manufacturer parts are covered separately under OEM terms.
Do you use OEM parts?+
OEM parts are our default. We'll always discuss aftermarket options if you prefer.
Can I choose Frontline even if my insurance recommends a different shop?+
Absolutely. You have the legal right to choose any repair facility.
Do you provide loaner vehicles?+
Yes — subject to availability. We also coordinate rental car pickup at our shop.
Do you handle rental car arrangements?+
We coordinate directly with major rental agencies to get you into a car same-day.
Will my car look the same after repair?+
Better. Our final quality check includes color match verification, panel gap alignment, and full detail.
What if additional damage is found during repair?+
We document it, submit a supplement to your insurer, and only proceed with your approval.
Do you repair luxury and exotic vehicles?+
Yes. Our technicians are certified for major luxury and exotic brands.
How do I pay my deductible?+
We accept all major cards, cash, and financing. Deductible is due at pickup.
Do you offer paintless dent repair?+
Yes — PDR is available for smaller dents without damaged paint.
Can you fix hail damage?+
Yes, including full PDR hail repair and paint-and-body when needed.
Do you replace windshields?+
Yes — including ADAS calibration for cameras and sensors.
How do I get a digital estimate?+
Send us clear photos of the damage from multiple angles and we'll respond within 24 hours.
Are you certified?+
Yes — I-CAR Gold, ASE, and multiple OEM certifications.
Where are you located?+
1903 Broadway, Brooklyn, NY 11207. See the map on our Contact page.